Shipping Policy
At LushVibePicks, we believe thoughtful living starts with thoughtful service. Every order is handled with care — from the moment it’s placed to the moment it arrives at your home.
OUR SHIPPING PHILOSOPHY
To reduce unnecessary waste and keep our prices fair, many of our products are shipped from our fulfillment centers which specialize in high-performance beauty essentials and professional styling tools. This allows us to offer premium products with efficient delivery speed worldwide.
This approach allows us to:
- Provide a diverse range of unique beauty, skincare, and styling products.
- Maintain affordable pricing by cutting out unnecessary middlemen.
- Ensure strict quality control on every item before it ships.
We appreciate your patience — high-quality beauty tools are worth the wait.
1. PROCESSING TIME & SHIPPING FEE
Every order goes through a careful review to ensure it meets our quality standards before shipment.
Order Processing Time:
Please allow 1–3 business days for order processing, quality inspection, and packaging.
Peak Seasons:
During holidays or promotional events, processing time may take up to 5 business days.
Shipping Fee:
We offer Standard Shipping for a flat rate of $5.99 (worldwide).
2. ESTIMATED DELIVERY TIMES
Because our products ship from global partner facilities, delivery times may vary slightly depending on your location.
| Region | Estimated Delivery Time |
|---|---|
| United States | 9 – 15 Business Days |
| Canada / UK / Australia | 11 – 16 Business Days |
| Rest of World | 14 – 18 Business Days |
Delivery times are estimates and not guaranteed delivery dates.
We appreciate your understanding — quality products and thoughtful delivery take time.
3. ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking Updates:
Please allow 1–3 business days for tracking information to update after the shipping label is created. If tracking does not show immediate movement, rest assured — your order is on its way.
4. CUSTOMS, DUTIES & TAXES
For international orders, shipments are sent DDU (Delivered Duty Unpaid).
This means:
- Any customs duties, import taxes, or fees charged by local authorities are the responsibility of the customer.
- LushVibePicks is not responsible for delays caused by customs clearance processes.
5. ORDER CHANGES & CANCELLATIONS
We work quickly to prepare and ship your order.
If you need to change your shipping address or cancel your order, please contact us at support@lushvibepicks.com within 12 hours of placing your order.
Once processing has begun, we are unable to modify or cancel the shipment.
6. LOST OR DAMAGED PACKAGES
Your satisfaction is our priority.
Damaged Items
If your order arrives damaged, please email us clear photos within 72 hours of delivery, and we will arrange a free replacement as soon as possible.
Lost or Stolen Packages
LushVibePicks is not liable for packages that are lost or stolen after the tracking status shows “Delivered.” If your tracking indicates delivery but you cannot locate the package, please check with neighbors and contact the shipping carrier immediately to file a claim.
Hong Kong Chengtong International Trading Co., Limited
Room 706, Haokeng Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong